Frequently Asked Questions


Quick Answers (English)

  • Guests: Up to 8.

  • Location: Kamifurano (Furano area), Hokkaido.

  • Highlights: Private wood‑fired sauna, radiant floor heating, premium beds, ski boot heaters, BBQ pergola, design‑forward interiors, built-in USB plugs, Miele kitchen appliances, handmade cherry wood kitchen, fire-pit.

  • Check‑in/Check‑out: Standard check‑in from 15:00; check‑out by 10:00 (see your confirmation for final times).

  • Parking: Free on‑site parking (capacity varies by season but 4 cars should always be fine).

  • Access: ~40 min from Asahikawa Airport; ~2.5 hrs from New Chitose by car.

  • Nearest ski area: Furano Ski Resort 15 min; Tokachidake Backcountry Area 15min; other hills within driving distance (Kamui Ski Links, Asahidake, Saroro, Tomamu are the main).

  • Kids: Family‑friendly but no baby-cot available.

  • BBQ: Available but you need to provide your own coal and fire starter.

  • Pets: Not allowed.

  • Smoking: Outdoors only.

What are check‑in and check‑out times? Can I request early check‑in/late check‑out?

Standard check‑in is from 15:00 and check‑out is by 10:00; early/late options depend on cleaning schedules and may include a fee. Ask us 24–48 hours in advance.

How do I check in?

We offer self check‑in with a smart lock and detailed arrival guide; your unique code and directions arrive before your stay.

How far are you from Furano Ski Resort and town?

We’re in Kamifurano within the greater Furano area; the Furano Ski Resort base, restaurants, and shops are a straightforward drive. Driving times vary with weather but are usually around 15 minutes.

What’s the best way to get there without a car?

Fly to Asahikawa or New Chitose, then train/bus to Furano/Kamifurano and taxi to the house; winter visitors often prefer rental cars for flexibility.

How do you handle snow removal?

Driveway and paths are regularly cleared during snowfall; timing depends on conditions. Please use the snow shovel provided for light touch‑ups if needed.

Do you have boot heaters and equipment storage?

Yes—ski boot heaters and a designated gear area help keep equipment dry and organized.

Is the house warm enough in peak winter?

Yes—radiant floor heating and modern insulation keep the space comfortably warm; please keep doors/windows closed during heating.

Tell me about the private sauna.

Our wood‑fired sauna (MOKI MS‑30 stove) offers authentic löyly; follow the illustrated safety guide and never leave the heater unattended.

Can we use the BBQ year‑round?

BBQ use is seasonal and weather‑dependent; check the pre‑arrival guide for setup, wind screening, and cleanup rules.

What kitchen equipment is provided?

A well‑equipped kitchen includes stove/oven, dishwasher, fridge, cookware, basic pantry starters, and quality knives.

Do you have a TV or projector?

Yes we have both a projector and a large TV. These are in separate rooms so kids and adults can watch different movies if desired. Bring your streaming logins; some apps may not be pre‑installed.

What safety equipment is on site?

Smoke and Carbon Monoxide detectors, fire extinguisher, and clear emergency instructions are provided; please read the house manual upon arrival.

Are parties or events allowed?

No—quiet hours apply and unregistered visitors are not permitted. Violations may result in eviction and fees.

Where can I smoke?

Smoking/vaping is permitted only outdoor; never indoors or near doors, vents, or open windows.

Do you allow filming or commercial shoots?

Commercial use requires written approval and location fee; neighborhood and safety rules strictly apply.

How do you handle trash and recycling?

Follow the labeled bins for burnable, raw/organic, plastic, and bottles/cans/PET; Hokkaido rules are strict—thank you for sorting. We will remove the trash upon checkout. If there’s too much trash and you need to empty the bin then please use the outdoor bin (place the closed garbage bag inside).

When is the best time to visit Furano and Biei?

Winter (Dec–Mar) for powder skiing; spring (Apr–Jun) for quiet countryside; summer (Jul–Aug) for lavender and flower fields, as well as beautiful weather; autumn (Sep–Oct) for foliage and harvest.

Do you have local recommendations?

Yes—our digital guide maps out onsen, cafés, ramen, wineries, bakeries, kid‑friendly stops, and scenic drives.

What if something breaks or an amenity isn’t working?

Report issues immediately via your support channel; we’ll triage and dispatch help as quickly as conditions allow.